Fix payment bug, such as declined or incomplete transactions

If y'all have problems paying for Google products, you might need to fix a trouble with your payments contour.

Detect the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Attempt these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional information to us, please practice so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such as a credit carte) matches the address recorded in your Google payments centre settings. If they don't friction match, update your address in your Google payments eye, and endeavour the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, endeavour the transaction using the Google product's website.
    • If y'all're using a mobile device, endeavour using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already have ane and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Cheque to come across if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Note: These steps also apply if you see the error message "Your payment didn't go through. Please try a dissimilar payment method or try once more later."

Attempt the following:

  1. Check to see if your payment method is up to date. If information technology isn't, update it in the Payments center, and so try your purchase again.
  2. Make sure you have plenty money in your account for the purchase.
  3. If yous're still having issues, contact your banking concern to see if at that place'southward a problem with your business relationship.
  4. Try making the buy again with a different payment method.

"Your payment was declined due to an issue with your account"

If you lot see this bulletin, information technology might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We need a petty more than information to protect your account against fraud.
  • We need a little more information to comply with EU law (European customers simply).

To fix the event, try the following:

  1. Go to the Payments center.
  2. Take activity on whatever errors or requests in the payments heart.
    1. Yous might need to verify your identity before yous tin buy annihilation through your Google Account.
  3. Brand sure your name, address, and payment information are upwardly to date.

"Unable to procedure payment: Low card residue"

You might non have plenty funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your carte du jour was reported every bit stolen. You must verify the card earlier yous can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary accuse on your menu statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all endeavour to verify the payment method again:

  1. Ostend which carte du jour you lot want to verify.
  2. Check how long ago you tried to verify your carte du jour.
    • If less than 2 days: Wait up to ii days.
    • If more two days: Check your card argument. You should find a temporary accuse from Google called "GOOGLE Examination," with an viii-digit code.

Card is grayed out & says "menu is ineligible"

You can't use this bill of fare for this purchase. Endeavour to brand the purchase again with a different card.

If the carte yous want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments profile

Learn more about what to do if yous temporarily or permanently closed your payments contour.

If you're still having trouble, contact back up.

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